The Challenge
This large district is supported by a relatively small IT staff. The tech team needed an efficient way to implement a far-reaching, district wide technology refresh program.

The Solution
Having a technology partner in Dell, North East ISD has been able to institute a comprehensive technology refresh initiative with streamlined online computer ordering and reporting, delivery and installation. In addition, the district operates a Help Desk to provide real-time trouble shooting support to campus personnel as well as parents.

The Benefits
Dell’s simple processes, reliable delivery and service support programs have enabled the district to outfit its schools with more than 6,300 new systems in less than 12 months.

"Ideally, it should be just as easy for a student to access technology as it is for them to pull out a pencil and piece of paper. Having streamlined delivery and installation process for the computers that works hand-in-hand with centralized troubleshooting support brings us one step closer to that dream."
- Derek Nichols, Assistant Director of Educational Technology for the North East ISD

Read the case study.